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Helpdesk test 2005 EGM 2

Instructions:
1. Most questions appear in the form of a hey/mail from a redbrick user
2. Answer as if you were replying to the user.
3. Write your answers on a separate page and number them for ease of
correction.
4. You can assume for the questions, that the user is using the following
programs (unless specified otherwise):  
•  Email: mutt
•  News: slrn
•  IRC: irssi
5. Unless otherwise specified, each question is worth 3 marks.  
6. Some questions won’t have obvious answers, in this case you’ll get marks
for knowing what to ask the user next (i/e user:‘whats my username’ –
you:‘erm, what’s your DCU mail address and I’ll look you up?’)
7. ‘RTFM’ / ‘Just Google it’ is not a valid answer to most questions. It might
sometimes be acceptable, but you’ll need to be a little more specific than
that.
8. Possible bonus marks for amusing answers. ASCII porn not accepted.

Section 1 – Actual Mails / Heys to helpdesk
Question 1
Subject: [Helpdesk] Webpage
hi,
how do i upload stuff on to my website do i use WINSCP or what???????
Could you let me know thanks.  

Question 2
Hi, I just joined Redbrick and was given a username but no password.
Should
I have been given one or am I missing something here?
Thanks, Eoghan.

Question 3
hey guys,
i have a script that’s supposed to open files for writing, and put some content in
them. i managed to fopen() them properly and they’re also “is_writable()", however i
cannot fwrite() to them - fwrite() writes nothing and my file ends up zero-length or
the same version as before.
i read in some php.net comment that the issue is known for “filesystems that are
full”. (what the heck that’s supposed to mean). still, do you guys have any idea about
that?
the account i’m working in is  XXXXXXXXXX and my script is in admin/change.php.
Best regards

Rob Section 2 – Not Quite so actual…
Question 4
To: helpdesk@redbrick.dcu.ie
From: omfg@redbrick.dcu.ie
Subject: Oh Noes!!!!!!!!shift-one
Hrm, my terminal has suddenly stopped responding but my net connection is fine, whats
up?
-omfg

Question 5
Message from testing@carbon on pts/334 at [ Mon 17/Oct/2005 17:04:19 IST ] ...
    ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
    O I seem to have just deleted a file from my account by accident...is O
    O there anyway to retrieve it?                                        O
    ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
EOF

Question 6
Message from testing@carbon on pts/540 at [ Mon 17/Oct/2005 15:30:03 IST ] ...
       oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
       o How do I change my hey border so it doesn’t look so crappy?!   o
       oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
EOF
Question 7
Message from testing@carbon on pts/540 at [ Mon 17/Oct/2005 15:30:03 IST ] ...
       oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
       O I want to change my real name to I.P Freely, how do I do this? O
       oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
EOF

Question 8
Message from testing@carbon on pts/540 at [ Mon 17/Oct/2005 15:30:03 IST ] ...
oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
O i want to look at a file called ‘mystuff.txt’                        O
O i know that i need to type ‘cat mystuff.txt’ to look at it, but it’s O
O scrolling really fast past the screen,                               O
O how do i slow it down so i can read it?                              O
Oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

Question 9
Message from testing@carbon on pts/334 at [ Mon 17/Oct/2005 16:14:40 IST ] ...
     oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
     O Does Redbrick have newsgroups? If so how do I get to them and what O
     O are the basics to posting a message?                               O
     oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
EOF

Question 10
Message from testing@carbon on pts/334 at [ Mon 17/Oct/2005 16:54:23 IST ] ...
     ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
     O I’ve heard people talk about chat. What is it and are there other O
     O places to chat bar #lobby?                                        O
     ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

Question 11
Message from keloe@carbon on pts/315 at [ Fri 11/Feb/2005 15:38:54 GMT ] ...
               +------- the world is one hell of a place -------+
               | Just two short questions:                      |
               | 1) How do I create a signature for my emails?  |
               | 2) How do I attach a file to an email in mutt? |
               |                                                |
               +________________________________________________+
EOF

Question 12
Message from Pleb@server on pts/1 at [ blah blah blah ]
oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
O How do I sort my mail into diffrent folders, is this possible? O
oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
EOF

Question 13
Message from testing@carbon on pts/334 at [ Mon 17/Oct/2005 16:57:41 IST ] ...
       oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
       O I’m trying to move several message from one mailbox in mutt to O
       O another. Whats the quickest way? Theres about 50 emails.       O
       Oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

Question 14
Date: Mon, 14 Feb 2014 12:34:56 +0000
From: jailbait  
Subject: Prompt questions
To: Helpdesk  
Hi,
  I created a .procmailrc in my home directory and placed this rule into it:
       :0:
       *^(TT|CC|Delivered-To): .*omfg@redbrick.dcu.ie
       .ogmf/
  My muttrc contains the following:
    set folder=~/Maildir
    set spoolfile=~/Maildir
    mailboxes =.omfg
  But when i type “mutt” I only see a blank screen, what am i doing wrong?
  Joe Bloggs

Question 15
Message from testing@carbon on pts/334 at [ Mon 17/Oct/2005 16:09:31 IST ] ...
      ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
      O I’ve uploaded my website to my webspace but its still giving me O
      O access denied, whats up?                                        O
      ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
EOF

Question 16
Message from jailbait@carbon on pts/379 at [ Fri 11/Feb/2005 17:02:52 GMT ] ...
             ooooooooooooooooooooooooooooooooooooooooooooooooooooo
             O hey, how do i get an account on the mysql server? O
             ooooooooooooooooooooooooooooooooooooooooooooooooooooo
EOF

Question 17
Message from jailbait@carbon on pts/272 at [ Thu 10/Feb/2005 21:13:24 GMT ] ...
    ooooooooooooooooooooooooooooooo JB-HEY oooooooooooooooooooooooooooooooo
    O sorry about bugging you. i’ve got the mail about the Mysql details, O
    O but how do i log in?                                                O
    ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
EOF

Question 18
To: helpdesk@redbrick.dcu.ie
From: omfg@redbrick.dcu.ie
Subject: My Intarnets are b0rked!
I just uploaded my PHP files that I use on my other website to redbrick, but when I go
to access them I get a giant SERVER ERROR message, what’s going on?
-Little Jimmy

Question 19
To: helpdesk@redbrick.dcu.ie
From: omfg@redbrick.dcu.ie
Subject: Oh Noes!!!!!!!!shift-one
I tried compiling a java program on redbrick and it gave me a big error saying to use
a different server, I went to log in and it asked me for a password, is this the same
password I use to get onto redbrick in the first place?
-Joey Jo Jo Junior

Question 20
Message from testing@carbon on pts/334 at [ Mon 17/Oct/2005 17:30:08 IST ] ...
    oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
    O GAH! eleventyone! I’m trying to ssh from redbrick to my own machine, O
    O omg.tbh.lolzore.org and it’s just hanging there, i know it’s online, O
    O but i can’t get SSH to go through? what’s going on?!                 O
    Oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

Question 21
Message from testing@carbon on pts/334 at [ Mon 17/Oct/2005 18:29:05 IST ] ...
    oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
    O Hi, i’ve a slight problem here. I’m trying to use WS_FTP Pro here to O
    O upload some files on to redbrick, but it won’t connect for some      O
    O reason. It’s set to ftp mode, and definately the right password.     O
    O Also, how much disk space do we get?                                 O
    oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
EOF

Question 22
Message from testing@carbon on pts/334 at [ Mon 17/Oct/2005 18:29:13 IST ] ...
    ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
    O OMG. I just lost a hey from someone. i think it might have been     O
    O important. i was posting to the boards, i saw it for a sec, then it O
    O disappeared. how do i find out who it was?                          O
    ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
EOF

Question 23
Message from testing@carbon on pts/334 at [ Mon 17/Oct/2005 18:29:28 IST ] ...
                     oooooooooooooooooooooooooooooooooooooo
                     O whats RB Webmail, how do I use it? O
                     oooooooooooooooooooooooooooooooooooooo
EOF

Question 24
Message from testing@carbon on pts/334 at [ Mon 17/Oct/2005 18:30:02 IST ] ...
       oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
       O For some reason when I go to login to Redbrick I can’t type my O
       O password in, is it invisible or am I doing something wrong?#   O
       Oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
EOF

Question 25
oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
O I have a directory in my folder called ‘test’,                       O
O when i do ‘ls -l’ on it, it looks like this:                         O
O drw-rw-rw-    3 jbloggs  member      112 Jan 20 16:59 test           O
O when i try to change to this folder i get this message:              O
O cd: permission denied: test                                          O
O                                                                      O
O as far as I can see, this should work? what’s wrong and how do i fix O
O it?                                                                  O
Oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

Question 26
        oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
        O                                                            O
        O When I reply to a post I only send to the person and       O
        O not the boards. Why is this? How do I reply to the boards? O
        oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

Question 27
Message from jb@carbon on pts/623 at [ Fri 08/Apr/2005 14:34:38 IST ] ...
       oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
       O This guy is ‘pming’ me apperently - its like a small channel O
       O to ourselves. How do I start this with someone?              O
       oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

Question 28
Message from testing@carbon on pts/334 at [ Mon 17/Oct/2005 18:38:57 IST ] ...
    ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
    O I’m trying to use include() in PHP to open a file on my server      O
    O on my college computer: c:\windows\desktop\me.jpg my PHP file is in O
    O my public_html folder and is chmodded to 711, what could be wrong?  O
    ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
EOF

Question 29
Spot the errors in the script:

Script to print user information who currently login, current date

& time

clear
echo “Hello $_USER”
echo “Today is \c “;date
echo “Number of user login : \c” ; who > wc -l
echo “Calendar”
calender
exit 0

Question 30
Message from jblg@carbon on pts/192 at [ Tue 13/Apr/2004 13:25:18 ] ...
    +---------------------------- Joe Bloggs  -----------------------------+     
    | I have found that all my mail from RedBrick is going to my DCU mail  |
    | account. How do I stop my mail forwarding to my DCU mail? I’m only a |
    | newbie                                                               |
    +______________________________________________________________________+
EOF

Question 31
12801 ( wolfhead to igy at 2005-10-04 15:04:15)
------------------ -Beware of the wolf- ------------------
\ hey guys..                                             /
\                                                        /
\ Broadcast Message from nut@carbon                      /
\         (somewhere) at 15:03 ...                       /
\                                                        /
\ upsmon parent process died - shutdown impossible       /
\                                                        /
\ what the hell? i keep getting weird messages like this /

Question 32
         Helpdesk,
         Hi can you help me with this: I’m using a screen window for receiving heys, I
just  
         realised that even if i’m mesg y i don’t receive heys.Whats up with this?  
         Joe Blogg

Question 33
Message from testing@carbon on pts/334 at [ Mon 17/Oct/2005 18:43:46 IST ] ...
          oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
          O i just got this error: Huh?!                             O
          O                                                          O
          O slrn 0.9.8.1 [2004-10-07]                                O
          O                                                          O
          O Reading startup file /etc/news/slrn.rc.                  O
          O loading /etc/news/slrn.sl                                O
          O Using newsrc file /home/committe/igy/.jnewsrc for server O
          O localhost.slrn fatal error:                              O
          O slrn: pid 14234 is locking the newsrc file.              O
          O                                                          O
          oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo Section 3 – Bonus Round

Question 34
How would you deal with this hey?
#7469 ( goldfish to igy at 2005-01-21 11:44:02)
oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
O                |      \             \            /    \        | O
O                |       |             \          |      |       | O
O                |       .             |         |       :      | O O                |        |             |        \|       |      | O O                |        | /       /  \\\   --__ \\       :     | O O                | \      \/   _--~~          ~--__| \     |     | O O                |  \      \_-~                    ~-_\    |     | O O                |   \_     \        _.--------.______\|   |     | O O                |     \     \______// _ ___ _ (_(__>  \   |     | O O                |      \   .  C ___)  ______ (_(____>  |  /     | O O                |      /\ |   C ____)/      \ (_____>  |_/      | O O                |     / /\|   C_____)       |  (___>   /  \     | O O                |    |   (   _C_____)\______/  // _/ /     \    | O O                |    |    \  |__   \\_________// (__/       |   | O O                |   | \    \____)   ----   --’             |   | O
O                |   |  _          \       /          / |  | O
O                |  |              /    |     |  \            |  | O
O                |  |             |    /       \  \           |  | O
O                |  |          / /    |         |  \           | | O
O                |  |         / /      _
/_
/    |          | | O
O                | |         / /        |    |       |         | | O
O                | |          |         |    |       |         | | O
O                _______________________________________________/ O
O                                                                  O
Oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

Question 35
What does ‘RTFM’ stand for?